Effective Date: 01-August-2023
Thank you for shopping at CUPA Technologies LLC. We are excited to deliver happiness to your doorstep with our range of items. This Shipping Policy outlines the details of shipping, delivery, and related information for orders placed on our website [www.cupallc.com] (the "Site").
Shipping Destinations:
We currently offer shipping to United States. If you reside outside these areas, please contact our customer support team at support@cupallc.com to inquire about alternative shipping arrangements.
Order Processing Time:
- Order Confirmation: Once you place an order on our Site, you will receive an order confirmation email containing your order details. Please review the order details carefully and contact us immediately at support@cupallc.com if any changes are needed.
- Order Processing: We strive to process and prepare your order for shipping within [processing time, e.g., 1-2 business days] after receiving your order confirmation. However, please note that during peak seasons or promotional periods, order processing times may be slightly longer.
Shipping Methods:
We offer various shipping methods to accommodate your preferences and delivery needs. The available shipping options will be displayed during the checkout process. Please select the shipping method that best suits your requirements.
Shipping Costs:
Shipping costs are calculated based on the total weight, size, destination, and shipping method chosen. The exact shipping cost will be displayed at checkout before you complete your purchase. Please review the shipping cost and delivery estimate before proceeding with your order.
Delivery Times:
- Estimated Delivery: The estimated delivery time will depend on your location, chosen shipping method, and the carrier's delivery schedule. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
- Tracking Information: Once your order has been shipped, we will provide you with a tracking number and a link to track the shipment's progress. You can use the tracking information to stay informed about the delivery status of your order.
International Shipments:
For international shipments, please be aware of the following:
- Import Duties and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your country's customs office for more information about potential additional fees.
- Customs Clearance: Delays may occur during customs clearance, which can impact the estimated delivery time. We are unable to control or predict the duration of customs processing.
Order Tracking and Support:
If you have any questions or concerns about your order's shipping status, please contact our customer support team at [your contact email]. We are here to assist you with tracking information, delivery inquiries, and any other shipping-related matters.
Address Accuracy:
Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for orders delivered to incorrect addresses due to inaccuracies provided by the customer.
Changes to this Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the revised date. Please check this page periodically to stay informed about our shipping practices.
Contact Us:
If you have any questions, concerns, or requests regarding this Shipping Policy or the shipping process, please contact us at support@cupallc.com.
Effective Date: 01-August-2023
Thank you for shopping at CUPA Technologies LLC. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your order, we are here to help. This Return & Refund Policy outlines the procedures for returning and refunding products purchased from our online store.
Return Eligibility:
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must initiate the return process within 14 Days from the date of delivery.
- Certain products, such as personalized or intimate items, may not be eligible for return due to hygiene or customization reasons. Please contact our customer support for more information.
Return Process:
To initiate a return, follow these steps:
- Contact our customer support team at support@cupallc.com within the designated return period, providing your order number and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization, along with any additional instructions.
- Package the item securely, including all original accessories, manuals, and packaging materials.
- Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.
Refund Process:
Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund according to the original payment method:
- If you paid by credit card, the refund will be issued to the same credit card used for the purchase. Please note that it may take a few business days for the refund to appear on your credit card statement, depending on your card issuer's policies.
- If you paid via PayPal or another online payment service, the refund will be credited to your account.
- For cash-on-delivery orders, we will require your bank account details to process the refund.
Non-Refundable Items:
Certain items are non-refundable and will not be eligible for a return or refund:
- Gift cards and digital gift certificates.
- Downloadable software or digital content.
- Products that have been used, damaged, or altered by the customer.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us at [your contact email] within [number of days, e.g., 7 days] of delivery. We will arrange for a replacement or refund, as applicable, at no additional cost to you.
Cancellations:
If you need to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will cancel the order and process a full refund. If the order has already been shipped, you will need to initiate a return following the guidelines in this Return & Refund Policy.
Changes to this Policy:
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the revised date. Please check this page periodically to stay informed about our return and refund practices.
Contact Us:
If you have any questions, concerns, or requests regarding this Return & Refund Policy or the return process, please contact us at support@cupallc.com.